A little about me.
I’m Laurence, a design leader in London. I’ve shaped , and . Today, I help organisations redesign work itself, with .
My work has taken me through HMRC, Cabinet Office, Policy Lab, UK Parliament, Lloyds Banking Group, Monzo, JPMorgan Chase, EY Studio+ and EY. Different settings, with the same starting point: people and the problems that matter to them.
Hover over or select a highlighted word to find the companies I worked with in that area. Move away after hovering, select again, press Escape, or tap elsewhere to clear. Select a company to open its entry in Experience.What I’m doing now
I lead EY’s People AI solution, helping organisations redesign how work gets done with AI. I rethink work around services, build people’s skills and create the conditions for AI innovation to thrive.
It brings together the things I care about: human-centred design, making ideas tangible and helping teams build the confidence to keep improving.
View my experienceWork
Designing an AI transformation engine at a global bank — Coming soon
EY · Redesigning work with AI.
Building AI confidence at scale — Coming soon
EY · Skills and support for everyday AI.
Helping people feel in control of their money
JPMorgan Chase · Financial insights for everyday banking.
A clearer picture of your financial life
Lloyds Banking Group · Open Banking for long-term planning.
Making getting a car less complicated
Lloyds Banking Group · Clearer, more transparent car finance.
Notes
Don’t adopt. Adapt. — Coming soon
Why changing with AI matters more than adopting tools.
From policy to services, products and AI
How my design practice has grown, and where it’s going.
On air & in print
The Fix: Reducing Reoffending
BBC Radio 4 · A design experiment to help reduce reoffending.
Imagine a new mindset: the policy designer
GOV.UK · The role of design in the Civil Service.
Say hello
Always happy to talk about good work.