Vice President, Product Design
JPMorgan Chase
I lead the design, research and delivery of two major parts of the new international Chase Bank; ‘insights’ and ‘payments’.
Whilst here I have led the major strategic rethink of core parts of the banking service to better meet user needs and improve customer retention, improved the day to day process of running design, and delivered new features that have helped grown customer engagement and retention.
Before
Senior Product Designer - Monzo
Lead Designer - Lloyds Banking Group
Senior Service Designer - UK Parliament
Senior Policy Designer - Policy Lab, Cabinet Office
Further Back
Service Designer - Deloitte Digital
Junior Product and Service Designer- HMRC Digital (as part of Civil Service Faststream)