Building AI confidence at scale
Designing resources, training and new roles to drive process adaptation—and build the confidence and literacy to use AI every day.
Impact
A few things I’ve helped make happen
Selected work from across my career—and the difference it’s made for people and organisations.
Building an engine for HR transformation
A repeatable way to redesign every HR journey, test new skills and roles, and turn rapid experiments into a scalable operating model.
Redesigning a service around outcomes
How a fragmented journey became a clearer, end-to-end service with shared ownership.
ArchiveEarlier work
A collection of earlier product and service design projects.
Earlier work
A collection of earlier product and service design projects.
Helping people feel in control of their finances
Designed and shipped new financial-insight features, increasing engagement by 36% and front-of-wallet behaviour by 15%.
Creating a new kind of bank
Designed and launched a new Open Banking service to help people understand their money and plan for long-term prosperity.
Redesigning getting a car
Redesigned the dealer and customer journey around clearer quotes, reusable services and more transparent car finance.